Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for details about processing, delivery times, and shipping procedures.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

Estimated delivery times depend on your location and shipping method.

Standard Shipping

• Australia: 5–10 business days

• International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer:

• Free shipping on selected products or orders over a certain amount

• Promotional shipping offers during special sales

Tracking Your Order

Once your order ships, you will receive a tracking number by email.
You can use this to track your package at any time.

If you don’t receive tracking details within 5 business days, please contact us.

Address Accuracy

Please ensure your shipping address is correct before placing your order.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Delays

While we strive to deliver on time, delays may occur due to:

• High order volumes

• Customs clearance

• Carrier issues

• Weather or unforeseen circumstances

We appreciate your patience in these situations.

Lost or Damaged Packages

If your package is lost, damaged, or arrives defective, please contact us within 7 days of delivery with photos and your order number.
We will work with you to resolve the issue as quickly as possible.

International Shipping & Customs

For international orders, customs duties or taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: Patrick.semaan@hotmail.com